Get it right the first time around.

When you purchase an e-bike from us, it is assembled by our service department just for you. For a skilled mechanic with the right tools, this takes about 90 minutes to complete. This comes as a surprise to many customers. Most e-bike advertising includes the false promise of an e-bike delivered to your door that is assembled at the factory and requires only a few final adjustments. This is not the case for 99% of the industry.

Most e-bikes are loosely assembled at the factory. Fresh out of the box, they requires brake alignment, wheel truing, derailleur alignment, shifter adjustment, a check on all critical bolts for thread-prep and correct torque, a vigorous test ride, and some final adjustments. Let our team of professionals get it right for you the first time around.

Our one and only tune-up.

We recommend a Comprehensive Service every 1250 miles or annually. The goal is to return your e-bike to “like new” shape as much as possible. It includes

• Cleaning and inspection of frame, fork, and wheels
• Cleaning, lubrication, and tuning of suspension
• Adjusting hubs, truing wheels, and inspection of tires
• Cleaning and lubrication of drivetrain components
• Realigning derailleur hanger and adjustment of mechanical shifting
• Adjustment of brakes and bedding of new pads and rotors
• Adjustment of headset(s)
• Checking the torque of all bolts
• Updating firmware and setting next service interval
• Two test rides by experienced mechanics to ensure service work meets our performance and safety standards

There are additional labor costs for

• Replacement/installation of parts and accessories
• Electrical debugging
• Brake bleeds
• Suspension service
• Rohloff/Pinion oil changes

Services like chain and brake-pad replacement are discounted when combined with a Comprehensive. After you schedule an appointment, we'll follow-up with a rough quote for labor. We will provide you with a detailed quote after inspecting the bike.